Our Policies

At King Diamonds, we are committed to providing our customers with high-quality gemstones, and a seamless online shopping experience. This Online Payment and Pricing Policy outlines the terms and conditions of our payment and pricing practices for gemstones.  

1. Payment Options:
• We accept the following payment methods:
                                     • Credit and debit cards (Visa, Mastercard, American Express)
                                     • Apple Pay
                                     • Google Pay
                                     • Direct Bank deposit

2. Direct Bank deposit:
• Please quote your order number on remittance advice. Any bank charges will be borne by the payer. Once you have made the payment, please send us a copy of your remittance advice for a swifter process.
 • Payment Details

                                   • BENIFICIARY NAME:                  KING DIAMONDS
                                   • ACCOUNT NUMER:                     BSB: 082-356              ACC: 31-170-2413
                                   • BANK NAME:                                    NATIONAL AUSTRALIA BANK
                                   • BANK ADDRESS:                            700 BOURKE STREET DOCKLANDS VIC 3008
                                   • SWIFT CODE:                                   NATAAU3303M

3. Payment Process:
• For online payments made through Stripe, please refer to Stripes services agreement Australia https://stripe.com/en-au/legal/ssa
• Customers will be charged at the time of purchase.
• All payments are processed in the currency in which the product is sold.
• Customers are responsible for any transaction fees associated with their chosen payment method.
• Customers will receive a receipt for their purchase via email.

4. Pricing:
• All prices are listed in the currency in which the product is sold.
• Prices are subject to change without notice.
• King Diamonds reserves the right to modify or discontinue products or services at any time without prior notice.
• Taxes and fees may apply to certain products or services.

5.Returns:
• Our Returns Policy for gemstones outlines the terms and conditions for returns and refunds.

6. Shipping:
• Shipping charges and delivery times vary based on the customer’s location and the chosen shipping method.
• King Diamonds is not responsible for any customs or import duties that may be incurred.

7. Security:
• King Diamonds takes security seriously and employs industry-standard measures to protect customers’ payment information.
• We use SSL encryption to secure all online transactions.
• Customers should contact us immediately if they suspect any unauthorised use of their payment information.
  By using our online payment system for gemstones, customers agree to the terms and conditions outlined in this policy. If you have any questions or concerns, please contact us .  

At King Diamonds, we strive to provide our customers with high-quality gemstones, and a seamless ordering experience. We aim to represent our gemstones as accurately as possible. Our photos and videos have been lightly edited to enhance the quality of the image, not alter or enhance the clarity or colour of the stone. Gemstone photography is challenging due to differing light sources causing variations in the appearance of some colours. Screen displays also impact how a gem’s colour is presented. Natural sunlight is our preferred lighting and the best light to view true colours. Please contact us before purchase if you require clarification. This Order Policy outlines the terms and conditions of our ordering process for gemstones.

1. Availability:
• We strive to keep all our gemstone inventory up to date on our website. However, availability is subject to change without notice.
• If a gemstone is out of stock, customers may contact us to inquire about the availability and expected delivery date.

2. Order Process:
• Customers can browse and select gemstones on our website.
• Customers can add gemstones to their cart and proceed to checkout.
• Customers must provide accurate and complete information during the checkout process.
• Customers will receive an email confirmation of their order once it has been placed.

3. Order Changes and Cancellation:
• If customers need to make changes to their order, they should contact us immediately. We will do our best to accommodate their request, but changes cannot be guaranteed.
 • Customers may cancel their order within 2 hours of placing it. After that, cancellations are subject to approval and may incur a cancellation fee.

4. Order Processing Time:
• Orders are typically processed within 1-2 business days after they are placed.
• Orders may be delayed due to circumstances beyond our control, such as holidays or unforeseen events.

5. Shipping:
 • Shipping charges and delivery times vary based on the customer’s location and the chosen shipping method.
 • King Diamonds is not responsible for any customs or import duties that may be incurred.
 • Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

6. Dispute Resolution:
• In the event of a dispute regarding an order, King Diamonds reserves the right to make the final decision.
By placing an order for gemstones with King Diamonds, customers agree to the terms and conditions outlined in this Order Policy. If you have any questions or concerns, please contact us.

At King Diamonds, we strive to provide our customers with high-quality gemstones. We understand that there may be times when a customer needs to return a purchase, and we want to make this process as simple and easy as possible. This Returns Policy outlines the terms and conditions of our returns process for gemstones.

1. Returns Eligibility:
• To be eligible for a return, the gemstone must be in its original condition and packaging.
• Gemstones that have been altered, damaged, or modified in any way will not be eligible for a return.
• Customised or personalised gemstones are final sale and cannot be returned.

2. Return Process:
• Customers must contact us within 3 days of receiving the gemstone to initiate the return process.
• Customers must provide their order number and a reason for the return.
• King Diamonds will provide instructions for returning the gemstone.

3. Refunds:
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable.
• Refunds will be processed within 7 business days of receiving the returned gemstone.

4. Exchanges:
 • We do not offer exchanges for gemstones. Customers must initiate a return and place a new order for the desired gemstone.

5. Shipping:
 • Customers are responsible for all shipping costs associated with returning a gemstone.
 • King Diamonds is not responsible for any lost or damaged gemstones during the return shipping process.
 • We recommend using a trackable and insured shipping method.

6. Restocking Fee:
 • A restocking fee of 10% may apply to returns for gemstones priced at $1,000 or more.

7. Dispute Resolution:
 • In the event of a dispute regarding a return, King Diamonds reserves the right to make the final decision.
 By purchasing from King Diamonds, customers agree to the terms and conditions outlined in this Returns Policy. If you have any questions or concerns, please contact us

At King Diamonds, we provide customers with gemstone reports (excluding small loose diamonds) that include details about the quality and characteristics of the gemstones they purchase. This Gemstone Report Agreement outlines the terms and conditions of our gemstone reporting services.

1. Gemstone Reports:
• Our gemstone reports are prepared by independent and reputable gemmological laboratories.
• The reports include details about the gemstone’s quality, characteristics, and any treatments it may have undergone.
• Customers may request a gemstone report for an additional fee at the time of purchase.

2. Accuracy of Reports:
• King Diamonds relies on the accuracy of the information provided by the independent gemmological laboratories. However, we cannot guarantee the accuracy of the reports.
• Customers should review the reports carefully and contact us if they have any questions or concerns.

3. Use of Reports:
• Gemstone reports are intended for the customer’s personal use only.
• Customers may not use the reports for commercial purposes or distribute them to third parties without our written permission.

4. Limitation of Liability:
• King Diamonds is not responsible for any errors or omissions in the gemstone reports.
• King Diamonds is not responsible for any loss or damage that may occur as a result of relying on the information in the gemstone reports.
By requesting a gemstone report from King Diamonds, customers agree to the terms and conditions outlined in this Gemstone Report Agreement. If you have any questions or concerns, please contact us.

Copyright protects original works of authorship, including text, graphics, and other creative works. The content on King Diamonds website, including text, graphics, images, and logos, is protected by Australian copyright laws and international copyright treaties.

At King Diamonds, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website and interact with us.

1. Personal Information We Collect:
• We may collect personal information such as your name, email address, postal address, phone number, and payment information when you make a purchase from our website.
• We may also collect information about your use of our website, such as your IP address, browser type, and pages visited.

2. How We Use Your Personal Information:
• We use personal information to fulfill orders, process payments, and provide customer support.
• We may also use personal information to send you marketing communications, such as newsletters and promotions, if you have provided your consent to receive them.
• We may use non-personal information, such as website usage data, to analyse and improve our website and services.

3. Sharing Your Personal Information:
• We may share personal information with our service providers, such as payment processors and shipping carriers, to fulfill orders and provide customer support.
• We may also share personal information with our affiliates and partners for marketing purposes, if you have provided your consent to receive marketing communications.
• We will not share your personal information with third parties for their own marketing purposes without your consent, except as required by law.

4. Data Security:
• We take reasonable steps to protect personal information from unauthorised access, use, or disclosure.
• We use industry-standard encryption technology to protect sensitive information, such as payment information, during transmission.
• We store personal information on secure servers and restrict access to authorised personnel only.

5. Cookies and Tracking Technologies:
• We use cookies and other tracking technologies to personalise your experience on our website and to analyse  website  usage data.
• You can control cookies and tracking technologies through your browser settings.

6. Your Rights:
• You have the right to access, correct, or delete your personal information that we hold.
• You have the right to withdraw your consent to receive marketing communications at any time.
• You can exercise your rights by contacting us.

7. Changes to this Privacy Policy:
 • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
 • We will notify you of any material changes to this Privacy Policy by posting the updated Privacy Policy on our website. 
By accessing and using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you have any questions or concerns, please contact us.